Problems with your high speed Internet?

Have you encountered a problem with your high speed Internet service? To resolve your issue with your high speed Internet, you can follow these steps:

Check your hardware:
Your first step should be to make sure that the problem you are having with your high speed Internet is not being caused by your computer or your modem. Many computers and modems have troubleshooting programs that can diagnose problems if any exist. If you determine that the problem is due to your hardware, you should call the manufacturer to find out the how to fix your problem.

Contact your provider:
If you determine that your hardware is not causing your problem, you should prepare to call your provider. Make sure to have your account number available as well as notes on exactly what is happening with your high speed Internet and what you've done to try to correct the issue. Having all this information available will help you to easily inform your high speed Internet provider's customer service representative about the problem. The representative will be able to understand your problem faster if you can communicate easily all the details of what is going on with your high speed Internet. After you have compiled all the details about your problem, call your provider's customer service number. The customer service representative may be able to fix the problem over the phone or they may need to send someone to your home to fix the problem.

Switch providers:
If you are still unhappy with your high speed Internet, you always have the option of switching your provider. If you have a contract with your high speed Internet provider, be sure to check with your provider to see if you will have to pay a fee for canceling your service early. If you choose to change your service, you can use WhiteFence to compare and connect to a new high speed Internet provider.