Pacific Gas and Electric Company Ranked Second in National Customer Value Study

MastioGale recently announced that PG&E has been ranked number one in the western region and second in North America in their annual study that measures customer value of gas pipelines in the United States and Canada.

"PG&E is honored to be recognized as one of the nation's most customer friendly natural gas pipeline operators," said Bob Howard, PG&E's vice president of gas transmission and distribution. "It's a testament to the dedication of the 20,000 men and women of PG&E, who are focused on delivering better, faster and more cost-effective service to our customers."

MastioGale's annual study evaluated 53 natural gas pipelines in the United States and Canada, with the results determined through a detailed survey of their customers. The survey includes 24 different attributes that assess customer service levels and perceived customer value, and is designed to advance pipeline operators' understanding of the national market conditions.

PG&E delivers natural gas to approximately 4.2 million customer accounts in northern and central California. The utility's service area stretches from Eureka in the north to Bakersfield in the south, and from the Pacific Ocean in the west to the Sierra Nevada in the east. PG&E has nearly 7,000 miles of natural gas transmission pipelines and more than 41,000 miles of gas distribution lines.

For more information, check out the PG&E press release.