J.D. Power and Associates: Bright House Networks Ranks Highest in Customer Satisfaction

For the third consecutive year, Bright House Networks ranks highest in customer satisfaction among U.S. telephone service providers in the South according to the report recently released by J.D. Power and Associates 2008 Residential Regional Telephone Customer Satisfaction Study.

Bright House highest ranking performance in the Residential Regional Telephone Customer Satisfaction Study was a result of highest scores in customer service, billing, performance and reliability, cost of service, billing, and offerings and promotions. The study was based on responses collected in July 2008 from more than 13,600 customers nationwide who receive their local and long distance telephone service from one provider.

J.D. Power and Associates reported that the 2008 study marks the second consecutive year that cable television providers have dominated the highest-ranking positions across all regions examined in the study. The study finds that overall satisfaction is higher among customers who bundle two or more services with one provider, compared with customers subscribing to phone service alone. Satisfaction among "double-play and triple-play customers"—those subscribing to some combination of telephone, cable and Internet service—is 25 index points higher than among those customers subscribing to just phone service.

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